Comments on: Items not being deleted from CRM 4.0 Queues

By: mitch

mitch — Fri, 01 Aug 2008 22:28:25 +0000

Via Regan Murphy:

Microsoft has released a hotfix for this problem now
http://support.microsoft.com/kb/948172/en-us

Cheers
Regan

By: Regan

Regan — Mon, 14 Jul 2008 22:22:02 +0000

Thanks for that Mitch!

I re-wrote the sql above to make it faster to find and deactivate the ghost email records. The following will find all "email" items in *any* queue (i.e. user queues too) where the associated email does not exist in the email table and update its status to deleted.

UPDATE dbo.QueueItemBase
SET DeletionStateCode = 2
WHERE
objecttypecode = '4202'
and ObjectId not in (Select ActivityId from EmailBase)
and DeletionStateCode = 0

By: Mr CRM

Mr CRM — Sat, 07 Jun 2008 01:27:12 +0000

Thank you. mr Bacon saver !

By: Thanks

Thanks — Tue, 20 May 2008 15:05:43 +0000

One extra note you should add, those records marked for deletion may take up to 24 hours to be removed….

By: Grateful

Grateful — Wed, 30 Apr 2008 08:37:31 +0000

Wonderful, this issue has been annoying the heck out of us! Good find, thanks.