An error occurred promoting this item to Microsoft CRM

Posted on December 11th, 2007 mitch  Print 4 comments

I have run into this several times recently and almost every time, there is a different cause.

The current situation happened at a customer where one user could not promote any emails into CRM, either from customer contacts or other CRM users.

Digging around a bit, I found this newsgroup thread with a mention of the following KB Article:

933234: Error message when you try to track an HTML-formatted e-mail message that contains an image in the signature in Microsoft Dynamics CRM 3.0: "An error occurred promoting this item to Microsoft CRM"

This particular article lists two possible causes:

•  The forms cache in Microsoft Outlook is corrupted.

•  The Microsoft Outlook temporary folder contains too many files. By design, Outlook has a limitation of 99 duplicated names that can be saved to the same image. Therefore, Outlook cannot read the embedded image when you have more than 100 e-mail messages with the same image.

In my particular case, the solution was to delete Outlook's temporary Internet files.

Thanks to Guy Shokrani for posting the solution on the newsgroup.

Dynamics CRM, Outlook Client

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