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  • Solution to "Unable to edit view columns"

    Posted on November 10th, 2007 mitch Print Print 2 comments

    Through the course of the past two years, since I've been working with CRM 3.0, I've run into a very strange situation where I am unable to edit the columns within the CRM View customization editor.

    Basically, you can't select a column and if you can't select a column, you can't move it or change its width.  The only alternative is to export the customizations and edit the columns by hand – something I really don't like to do.

    I ran into this situation again this week ( only the third time in two years, so this is really a rare event ) so I asked my fellow MVPs if they had ever seen this before, and if so, did they have a solution.

    Nithya Balasubramanian replied back with what has got to be the strangest CRM solution that I'd ever heard of: Add about:blank to the Trusted Sites security group within Internet Explorer.

    I decided to use Local Intranet instead of Trusted Sites and after making the change, I was successfully able to edit the Active Contacts view as I normally would.

    Just to verify the results, I logged into another customer's site where I saw the problem, verified the problem existed, added about:blank to Local Intranet and watched the problem disappear.

    Amazing.

    Thanks Nithya!

    Customization, Dynamics CRM
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