Through the course of the past two years, since I've been working with CRM 3.0, I've run into a very strange situation where I am unable to edit the columns within the CRM View customization editor.
Basically, you can't select a column and if you can't select a column, you can't move it or change its width. The only alternative is to export the customizations and edit the columns by hand – something I really don't like to do.
I ran into this situation again this week ( only the third time in two years, so this is really a rare event ) so I asked my fellow MVPs if they had ever seen this before, and if so, did they have a solution.
Nithya Balasubramanian replied back with what has got to be the strangest CRM solution that I'd ever heard of: Add about:blank to the Trusted Sites security group within Internet Explorer.
I decided to use Local Intranet instead of Trusted Sites and after making the change, I was successfully able to edit the Active Contacts view as I normally would.
Just to verify the results, I logged into another customer's site where I saw the problem, verified the problem existed, added about:blank to Local Intranet and watched the problem disappear.
Amazing.
Thanks Nithya!
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