Processing CRM Queue Email

Posted on November 6th, 2007 mitch  Print No comments

One of the steps that people sometimes forget when creating an email enabled queue it to apply to CRM Forwarding Rule to the Queue mailbox.  If you do this, and your queue is in use, you will find unprocessed email in the Queue's mailbox.

The CRM Forwarding Rule rule only works on new, inbound, email and will not process existing mail items.

To process the email in the Queue's mailbox, perform these steps:

1) Create an Outlook profile that allows you to log into Exchange as the CRM Queue user.

Note: if you have disabled the Queue account within Active Directory, you'll probably need to temporarily enable it for this process to work.

2) Start Outlook.

3) Select Tools, Rules and Alerts to open the Rules and Alerts dialog.

4) Click the Rule Rules Now button.

5) Select the CRM Forwarding Rule.

6) Select the Inbox folder on which to run the rule.

7) Click the Run Now button.

That's pretty much it.

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