Mitch Milam's Microsoft Discussions
I ran into the following error message yesterday while sending email from the CRM Web Client:
This was on a CRM Professional installation with the CRM and Exchange existing on different servers.
The following article walks you through various troubleshooting steps required to determine the root cause of the issue.
How to configure the outgoing e-mail functionality in Microsoft Dynamics CRM 3.0.
In this particular case, we found that an anti-virus application had blocked port 25 which is the SMTP port that CRM uses to send email to the Exchange server.
Attempts to utilize Telnet to communicate with the Exchange server ( telnet Server_name 25 ) failed which indicated that something was blocking the communication between the two servers. After determining that the anti-virus application was causing the issue, we reconfigured the software to open port 25 and email was flowing normally.
Search
Categories
- Book Reviews and Recommendations
- CRM 4.0
- CRM Online
- Customization
- Development
- Dynamics CRM
- Installation
- Lessons Learned
- Meanderings
- Microsoft Project
- Microsoft SharePoint
- Misc
- Mobile
- Outlook Client
- Reporting
- Small Business Computing
- Tall Tales
- Technology
- The Future Now
- Unsupported
- Windows Live Writer
- Workflow
Archives
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
- January 2007
- December 2006
- November 2006
- October 2006
- September 2006
- August 2006
- July 2006
- June 2006
- May 2006
- April 2006
- March 2006
- February 2006
- January 2006
- December 2005
Most Viewed
- Documenting your MSCRM 3.0 Schema - 9,023 views
- Comment on MS KB Article 823287 - 6,586 views
- Hiding a tab on a data entry form in CRM 3.0 - 5,963 views
- Including custom JavaScript files in MSCRM 3.0 - 5,216 views
- AJAX/Atlas UpdateProgress Control - 4,995 views
- Dynamics CRM 3.0 Client-side Programming: FireOnChange() - 4,697 views
- Microsoft Dynamics CRM 3.0 - 4,579 views
- Dynamics CRM 3.0: Exchange Server Setup - 4,534 views
- CRM Team Blog Guest Post - 08/23/2007 - 4,496 views
- About Me - 4,010 views
One Response
Errors when sending email / Quick campaign email from CRM « Piyush: Microsoft Tech Blog
14|Aug|2007 1[…] Microsoft KB Articles: Few KB articles which helped me ensure Exchange and CRM settings are correct http://blogs.infinite-x.net/2007/08/10/errors-when-sending-email-from-crm/ Great Blog from Mitch Milam !! http://support.microsoft.com/kb/916925 http://support.microsoft.com/kb/939402 […]
Leave a reply