As I'm putting the finishing touches on my first commercial CRM Utility, I found the need to obtain a list of CRM Queues so that the user can select one from a combo box, like this:

When working with queues, you need to know two things:
1) The Queue Name ( for the user to see [...]

Greetings Everyone,
I was asked to be one of this month's guest contributors on the Dynamics CRM Team blog.  You may find the article here.
This is really cool and a great way to start off the week.
Later, Mitch

I'm sure that many of you have heard the old African proverb:
How do you eat an elephant? One bite at a time.
Consider treating the design and implementation of Dynamics CRM with that exact phrase in mind.
In my previous article on driving user adoption, I discussed several issues that I have run up against implementing CRM.  We'll continue [...]