On one of my CRM installations I began to notice that the transaction log for the MSCRM database was not shrinking even though it was being backed up properly.  If you don't keep an eye on the physical files, they can grow to huge sizes.
After making a full backup of the database and transaction log, […]

I was using the SDK to work with inbound CRM email this afternoon and I noticed something interesting with the email.sender field.
It contains both the display name AND the email address, as you can see below:
"Administrator" Administrator@mycrmcompany.com

While ordinarily this would not be a problem, it certainly is if you are expecting only the email address.
I'm not sure […]

Ben Vollmer posted an article this morning about using the JavaScript Switch statement with a fairly good explanation of how it works and how it can be used as a replacement for the IF statement in certain situations.
That reminded me of a rather unusual Switch statement implementation that is found in the CRM SDK that […]

Update Rollup 2 for Microsoft Dynamics CRM 3.0 is available.  Download link.

The team at 37 Signals posted about a change in their development practices:
We recently decided to stop diving in too deep on tasks right away. Instead, we’re going for four hour chunks upfront. We start work on a task and then, after the first four hours, come up for air.

That is an absolutely terrific idea […]

As I'm putting the finishing touches on my first commercial CRM Utility, I found the need to obtain a list of CRM Queues so that the user can select one from a combo box, like this:

When working with queues, you need to know two things:
1) The Queue Name ( for the user to see […]

Greetings Everyone,
I was asked to be one of this month's guest contributors on the Dynamics CRM Team blog.  You may find the article here.
This is really cool and a great way to start off the week.
Later, Mitch

I'm sure that many of you have heard the old African proverb:
How do you eat an elephant? One bite at a time.
Consider treating the design and implementation of Dynamics CRM with that exact phrase in mind.
In my previous article on driving user adoption, I discussed several issues that I have run up against implementing CRM.  We'll continue […]

One of the Microsoft Partners I work with asked if you could launch a Workflow rule when a CRM user changed a specific field on the Opportunity form.  That topic sounded familiar and after digging around a bit, I found a newsgroup post where Steven G had provided just such a solution.  I've reworked Steven's […]

If you've been reading my blog for very long you know that I use a product from MindJet called MindManager to do everything from product and project planning to brainstorming.
I'm sure most of you have never heard of Mind Mapping so you're really not sure what I'm talking about.  Here is how Wikipedia defines it:
 
A mind […]