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Are you experiencing CRM Outlook client lock-ups or hangs?
Greetings Everyone,
I ran into an issue at one of my customers that someone on the CRM Newsgroup mentioned as well so I thought I'd see if anyone else had seen similar patterns.
Situation:
The initial download of CRM information to an Outlook client takes an extremely long time, fails with various errors, or locks up Outlook.
Configuration:
You have installed a custom Callout on either the Account or Contact CRM Entity.
So, if you have a Callout installed, and you've seen the above symptom, please drop me a description of your Callout and the way the problem shows itself: via email to [mitch at infinite-x dot net].
I wanted to gather as much info as I could before contacting CRM support.
Thanks, Mitch
Dynamics CRM, Outlook Client
(No Ratings Yet)2,173 views
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Got any limes?
I have a little tradition that I celebrate late in the evening of Thanksgiving day that I want to share with you.
Back in 2003, when I was still working at the Empire, I had a Thanksgiving from hell.
After a week from hell, backing up one of my teammates who had a customer with a Critical Situation, one of my own customers decided to do something beyond their capabilities and created a situation that required them to call us for assistance. They did so at around 8:30pm Dallas time, the Wednesday before Thanksgiving.
I was fairly exhausted by that point so when someone opens one of those Critical Situation ( "the sky is falling and my business is failing" ) issues, and requests a callback in 6 hours, I was unable to put two and two together to figure out something was amiss.
So there I was, at the office on Thanksgiving day, at 2:30am calling the customer and attempting to round up a resource to fix whatever it was they had broken. This went on and off for most of the day and finished about 5:30pm with again the 2:30am callback request.
So there I am, Thanksgiving evening, tired, irritated that my Thanksgiving dinner was interrupted and even more irritated that I was going to have to be at the office again in the middle of the night.
I think a drink would be in order.
Have you ever had a drink called a Caipirinha? It's made of a Brazilian liquor called Cachaça, sugar and lime.
I already had a bottle of Cachaça, and some sugar. All that I was missing was the lime. And it was the evening of Thanksgiving and ALL of the grocery stores were closed. What, oh what, was I to do?
So I called a friend who was having his wife's family over for dinner and asked, "Got any limes?" He said he thought someone brought some, so I ran by and confiscated the limes – all 1/4 of whole lime, cubed…
Unfortunately, that was not nearly what I required so I started a trek through the wildes of Coppell, Texas looking for limes. In every 7-11 and gas station I did go, and finally, finally, I found some limes. I think.
They were now yellow, so I asked the attendant, "Are you sure these are limes?" To which he replied, "They used to be." Good enough, so back home I did trek with my pseudo-limes in hand.
After a tasting a couple of expertly muddled and mixed Caipirinha's, I was relaxed enough to forget the troubles of the day and took a several-hour long nap in front of the fireplace.
2:30am again found me back at office to again wrangle resources to get this problem solved. English resources it turns out – because the problem was in England. Like across the Pond? Like outside of your support contract which covers North America only, England.
An no, I'm not bitter at all.
Anyway, for here are two jewels of advice that will help you avoid a similar issue:
1) DO NOT allow Unix administrators to muck about with Windows and its components ( like DNS and IIS ).
2) If you move a customer's web site from their location to your location, it is of tremendous advantage to have the customer update their main internal DNS to point to the new IP address. That IP address is used by external visitors to locate and view your web site.
See, not bitter at all.
Anyway, limes, sugar and Cachaça are on hand and tomorrow evening ( Thanksgiving ), I will have myself a sip and a toast and give thanks for not being on-call during the holidays ( among a few other things ).
And I still call my friend Bruce to see if he has any limes. I mean heck, what would a tradition be if you didn't do it the same way every time.
For those of you in the United States, have a happy and safe Thanksgiving.
Peace out.
Meanderings (No Ratings Yet)1,124 views Loading ... -
CRM 3.0 Error message of the day
I was working on a solution on my test system this morning and received the following error while attempting to send an email.
So, the question is: Which exactly was invalid?
My Visibility?
My Modification of said Visibility?
Or my access level that would not allow me to Modify my Visibility?
Those are all questions that I just didn't feel like answering at 6:00am this morning, but I guess I'll have to figure it out sometime. :)
Dynamics CRM (No Ratings Yet)1,319 views Loading ...
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