Comments on: Troubleshooting CRM 3.0 Outlook Client Synchronization Issues http://blogs.infinite-x.net/2006/11/21/troubleshooting-crm-30-outlook-client-synchronization-issues/ Knowledge found and lost while working with Microsoft CRM Wed, 19 Nov 2008 16:14:55 +0000 http://wordpress.org/?v=2.6.1 By: mitch http://blogs.infinite-x.net/2006/11/21/troubleshooting-crm-30-outlook-client-synchronization-issues/#comment-500 mitch Fri, 04 May 2007 16:41:23 +0000 http://blogs.infinite-x.net/2006/11/21/troubleshooting-crm-30-outlook-client-synchronization-issues/#comment-500 Richard, It turns out that there is actually some information stored within the CRM database itself which is only updated by the outlook client itself. Changing the registry key doesn't actually produce the same result. There is also no information or practices which will allow us to change this database information either. Mitch Richard,

It turns out that there is actually some information stored within the CRM database itself which is only updated by the outlook client itself. Changing the registry key doesn't actually produce the same result.

There is also no information or practices which will allow us to change this database information either.

Mitch

]]> By: richardb http://blogs.infinite-x.net/2006/11/21/troubleshooting-crm-30-outlook-client-synchronization-issues/#comment-499 richardb Fri, 04 May 2007 15:03:23 +0000 http://blogs.infinite-x.net/2006/11/21/troubleshooting-crm-30-outlook-client-synchronization-issues/#comment-499 Mitch, These are the keys we need. We want to change the sync settings for all users BEFORE they launch Outlook. Here's our problem: The 3 sync keys: SyncCalItem, SyncContact and SyncTask don't seem to 'take' when done via the registry.(we want to set those 3 keys to 0 before they start Outlook) However, we are able to modify the RunOutlookSyncOnStartup key and it does take right away. We did notice that the key type for RunOutlookSyncOnStartup is different than the other 3. Those keys are set properly when done via Outlook client. Any idea why this happens? Thanks for your help, Richard Mitch,
These are the keys we need.
We want to change the sync settings for all users BEFORE they launch Outlook.
Here's our problem: The 3 sync keys: SyncCalItem, SyncContact and SyncTask don't seem to 'take' when done via the registry.(we want to set those 3 keys to 0 before they start Outlook)
However, we are able to modify the RunOutlookSyncOnStartup key and it does take right away.
We did notice that the key type for RunOutlookSyncOnStartup is different than the other 3.
Those keys are set properly when done via Outlook client.
Any idea why this happens?
Thanks for your help,
Richard

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