Troubleshooting CRM 3.0 Outlook Client Synchronization Issues

Posted on November 21st, 2006 mitch  Print 2 comments

If you ever run into a situation where the Outlook client is freezing during one of the Synchronization processes, here is a work around that will at least allow you to regain control of Outlook long enough to modify the settings.

If you carefully examine the following Windows Registry key:

HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient

You will find the settings that control the CRM Outlook client.  Here is a key of interest:

RunOutlookSyncOnStartup

Possible Values:  1 and 0

Outlook Client Option: Synchronize the items in my Outlook folders at startup

This setting is normally 1 which will instruct the Outlook Client to begin synchronization efforts immediately after Outlook is started. If you have issues with the synchronization process, you will probably see Outlook hang and/or become unresponsive.

Set this setting to 0 allow Outlook to start so you can regain control of the synchronization process or at least look to see what they use has decided to download and hopefully determine the issue causing the hang.

Additional Information:

There are a few other interesting registry settings in this section that are normally controlled through the CRM Outlook Clients Options page, but which you may need to modify to stop synchronization attempts while you are troubleshooting.

RunOutlookScheduledSync

Possible Values:  1 and 0

Outlook Client Option: Synchronize the CRM items in my Outlook folders every

Set this setting to 0  if you do not wish the CRM Client to perform the synchronize process at the interval specified on the CRM Options page.  Set it to 1, if you do want to synchronize Contacts.

SyncContact

Possible Values:  1 and 0

Outlook Client Option: Contacts

This setting controls whether or not Contacts will be synchronized at all. 

Set this setting to 0 to not synchronize Contacts and 1, is you want to synchronize Contacts.

SyncCalItem

Possible Values:  1 and 0

Outlook Client Option: Appointments I'm attending

This setting controls whether or not Appointments will be synchronized at all. 

Set this setting to 0 to not synchronize Appointments and 1, is you want to synchronize Appointments.

SyncTask

Possible Values:  1 and 0

Outlook Client Option: My tasks

This setting controls whether or not Tasks will be synchronized at all. 

Set this setting to 0 to not synchronize Tasks and 1, is you want to synchronize Tasks.

Dynamics CRM, Outlook Client

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