One of the users at one of my customers starting having Outlook start up and hang – maximizing the CPU while doing so.
I tried removing and reinstalling the Outlook Desktop Client several times but could never figure out what in the world was causing Outlook to hang like it was.
After searching around for a bit, I found an article on Larry Lentz's blog regarding a similar-sounding issue. It was solved by finding a CRM contact record containing bad data, and deleting the contents of the field where the bad data existed.
After reinstalling the Outlook client I displayed the synchronization status and saw that it was only syncing a single task between CRM and Outlook. Hmm, I thought.
Using the CRM Web Client, I closed the task as completed and restarted Outlook. After dealing with an error message, I noticed that the CPU issue had corrected itself.
Evidently, as Larry had found, there was something in that Task that was causing Outlook to freak out.
Thanks for the article Larry. Lunch is on me next time you're in Dallas ( or I'm in SA ).
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