I got burned ( or actually slightly toasted ) by popup blockers that were keeping CRM from functioning properly.

I encountered it on one of my test boxes after installing the Google toolbar and at a new customer after installing Trend Micro's solution.

At last count the following vendors and technologies had some form of pop-up blocker:

  • Internet Explorer ( SP2 )
  • MSN Toolbar
  • Google Toolbar
  • Yahoo Toolbar
  • Trend Micro anti-everything
  • Symantec anti-everything
  • [ and I am sure McAfee falls into that as well ]

So the lesson learned here is to always keep in mind that pop-up blockers can come from anywhere and you need to keep on top of it. Especially if you are in a situation where you may not be in control of the systems or systems software.