As you probably know by now, if you instructed the CRM installation application to create a new web site on which to host CRM, it will assign it the port 5555, which requires the users to type in a fairly complicated URL to access CRM: http://myserver:5555.

This exercise will solve that problem by creating a standard URL called CRM.

On the CRM Server, perform the following steps:

1) Open Internet Information Services Manager.

2) Double-click on the Web Server's name.

3) Double-click on Web Sites.

4) Right click on Microsoft CRM v3.0 ( which should be your CRM web site ).

5) Select Properties to display the web site properties dialog:

6) Click the Advanced button to display the Advanced Web Site Identification dialog:

7) Click the Add button to display Add/Edit Web Site Identification dialog.

8) In the TCP Port edit box, enter 80.

9) In the Host Header value edit box, enter crm. The dialog should look like:

10) Click OK, three times, then exit IIS Manager.

11) Launch the DNS Management console.

12) Double-click your main DNS server.

13) Double-click Forward Lookup Zones

14) Right-click your domain's internal address name.

15) Select New Alias (CNAME).

16) In the Alias name edit box, enter crm.

17) In the Fully qualified domain name edit box, enter the full path to your CRM Server, like this:

18) Click Ok.

19) Right-click on your main DNS Server name.

20) Select Clear Cache.

21) Close the DNS Manager.

That is pretty much it.

Final Note: You need to add http://crm to the Local Intranet zone for all CRM workstations. This can be done manually, or though an Active Directory Group policy.