Mitch Milam's Dynamics CRM and xRM Discussions

Morning Folks,

Well, I took and passed the three CRM Certification tests over the past week: Applications, Customization, and Installation and Configuration.

Besides working daily with CRM since December, I used the Microsoft CRM Official course materials as study guides and they provided me with fairly ample reference for those CRM topics that I don't know like the back of my hand.  This came in handy during the Service Scheduling and Service Maintenance sections.

The project I'm current involved with is ( so far ) restricted to Sales and Marketing efforts so I've only spent a fraction of my time working with the Services module.  The course materials came in handy to fill in the gaps in my knowledge base.

I would also recommend downloading and reviewing the CRM 3.0 Implementation guide.  Review it after you have read the Installation and Configuration training guide.  That helped me a bunch because it let me see some of the finer points that I did not see covered in the training guide.

Good luck should you decide to take the tests yourself.

Mitch