I was on the road last week and when I returned, I realized that my MasterCard payment was due on Monday. I had recently added a new back to the automatic transfer system and for some reason, it take 5-7 business days to get that link working.
So, I decided to just call them and may a payment by check over the phone, from my new bank account.
"No problem," they said. "There will be a transaction fee of $14.95."
I laughed, thought a few evil thoughts about CitiGroup and went ahead with it.
So let me repeat back to you what I heard from the customer service rep:
"We are going to charge you $15 to take your money, because either A) you're costing us money by calling our 800 number; or B) we don't actually like you."
Did I mentioned that it cost me $15 extra to pay them money that I owed them?
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